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Deactivating pauses a student: it takes them off future lessons but keeps their records, and it’s reversible. To remove a student for good, see Delete a student instead.

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Deactivate a student

On the student’s profile (or their row in the Students list), open the … menu, choose Deactivate, and confirm. Once you confirm:
  • The student’s status changes to Inactive, and they move to the Inactive tab on the Students list.
  • They’re removed from all future lessons. Lessons just for them are deleted; group lessons carry on without them.
  • Their financial history and open charges are unaffected: charges stay billable through the student’s account.

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Reactivate a student

To bring a student back, open the … menu on the Inactive student and choose Activate. This opens the new-event modal with the student already added: adding them to a lesson reactivates them. To fill in and save the lesson, see Create an event.
Deactivating is reversible and leaves finances intact, so it’s the safe choice when a student might return. A Locked student has no Activate or Deactivate option; see Plans and limits.