Emails Harness sends for you

Harness emails your students and families on your behalf at a handful of moments. This is the full list: what triggers each email, who gets it, and where to control it.

Email	When it sends	Who receives it	You control it via
Welcome	You add a student with the welcome checkbox ticked. Links your studio policy when one is published.	The student’s primary contact	The checkbox on Add a student’s review step
Lesson notes	You click Send Notes on a lesson	Each student’s Lesson details contacts	Notification groups
Booking confirmation	Someone books through a scheduling link. Includes a calendar invite.	The booker (you get a copy)	The link’s settings
Reschedule confirmation	A student moves a lesson through a reschedule link. Includes an updated calendar invite.	The student’s Lesson schedule contacts (you get a copy)	Sending or not sending the link
Policy update	You save a published policy and choose to notify	Active students’ primary contacts	The prompt on save; see Studio policy
Invoice	You send an invoice. Includes the PDF and any pay link.	The account’s billing contacts	The recipients on the invoice
Invoice reminder	Before, on, or after an unpaid invoice’s due date	The invoice’s recipients	Invoice reminders

Every one of these comes from your studio’s sending address (shown in Settings → Profile), and replies land in your real inbox. Each recipient gets their own copy: an invoice to two parents is two separate emails, and neither sees the other’s address. Nothing sends without one of the triggers above; there are no marketing emails to your students.

Delivery statuses

Every sent email is recorded in message history on the student and account pages, with a delivery status.

Status	Meaning	What to do
Delivered	The recipient’s mail server accepted the message.	Nothing
Sending	Handed to the email provider. The outcome usually arrives within a few minutes.	Nothing
Delayed	There was a delay in sending the email. Delays usually resolve on their own.	Nothing
Bounced	The address rejected the message.	Correct the contact’s email address
Blocked	The address is on the provider’s do-not-send list after earlier failures.	Correct the address, or contact support
Failed	The message was never sent. The cause was on the sending side, not the recipient’s address.	Send again; the address is not the problem
Unknown	The message predates delivery tracking, or no delivery report arrived.	Nothing

When an address stops working

A Bounced or Blocked address raises an Email bouncing warning wherever you would act on it: the student’s page and each affected contact card, the account’s page, and both lists. Update the address on the contact; the warning clears on its own once mail reaches the address again. One-off failures don’t warn. Only an address mail can no longer reach does. When none of an account’s billing recipients are receiving mail, its warning escalates to No billing recipient receiving mail. Add another billing recipient or fix an address; invoices keep trying to send either way. If the mailbox itself has been fixed but the address is still Blocked, email support@harnesscalendar.com to restore sending to it.

​Delivery statuses

​When an address stops working

Delivery statuses

When an address stops working